Return Policy

Last Updated:

1. Overview

At Detoxwristin, we are committed to ensuring customer satisfaction with our online art education services. This Return Policy outlines the terms and conditions for refunds, cancellations, and subscription management. We encourage you to read this policy carefully before making a purchase.

Our goal is to provide a fair and transparent policy that protects both our customers and our business while maintaining the highest standards of service quality.

2. Subscription Plans

We offer various subscription plans for our online art classes:

Starter Artist: Monthly subscription with 4 live sessions
Creative Explorer: Monthly subscription with 8 live sessions and recorded content
Master Artist: Monthly subscription with unlimited access

Each subscription plan is billed on a recurring monthly basis unless cancelled. By subscribing, you agree to the automatic renewal of your subscription.

3. Free Trial Period

We offer a free trial class to new customers so they can experience our teaching style before committing to a subscription. The free trial:

Includes one complimentary live art session
Does not require payment information to schedule
Is available once per household
Has no obligation to purchase

We encourage all new families to take advantage of our free trial before subscribing.

4. Satisfaction Guarantee

We stand behind the quality of our art education services. If you are not satisfied with your subscription within the first 14 days of your initial purchase, you may request a full refund. This satisfaction guarantee:

Applies to first-time subscribers only
Must be requested within 14 days of initial payment
Requires participation in at least one live class
Is limited to one refund per household

To request a refund under our satisfaction guarantee, please contact our customer support team.

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time by:

Contacting our customer support team via email or phone
Submitting a cancellation request through your account dashboard
Sending a written cancellation notice

We recommend cancelling at least 48 hours before your next billing date to ensure the cancellation is processed in time.

5.2 Effect of Cancellation

When you cancel your subscription:

Your access continues until the end of your current billing period
No additional charges will be made after cancellation
You will retain access to any downloadable materials
Recorded class access may be limited based on your plan

5.3 Reactivation

If you wish to reactivate your subscription after cancellation, you may do so at any time. Note that promotional pricing may not be available for reactivated subscriptions.

6. Refund Eligibility

6.1 Eligible Refunds

Refunds may be issued in the following circumstances:

Within the 14-day satisfaction guarantee period for new subscribers
Technical issues preventing access to scheduled classes (verified by our team)
Duplicate charges or billing errors
Service cancellation by Detoxwristin
Significant changes to scheduled class times with inadequate notice

6.2 Non-Refundable Items

The following are generally not eligible for refunds:

Partial months of subscription after the cancellation deadline
Missed classes due to user scheduling conflicts
Classes attended and completed
Subscription renewals beyond the 14-day guarantee period
Requests made more than 30 days after the charge

7. Refund Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team with your request
Provide your account information and order details
Explain the reason for your refund request
Allow up to 3 business days for review

7.2 Refund Timeline

Once a refund is approved:

Credit card refunds: 5-10 business days
Bank transfers: 7-14 business days
PayPal refunds: 3-5 business days

Processing times may vary depending on your financial institution.

7.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We are unable to process refunds to alternative payment methods or accounts.

8. Class Rescheduling and Makeup Sessions

We understand that schedules can change. If you need to miss a scheduled class:

Notify us at least 24 hours in advance when possible
Access the recorded session through your account
Creative Explorer and Master Artist plans include makeup session options
Starter Artist plan members may request one makeup session per month

9. Technical Issues

If technical issues prevent you from attending a class:

Contact support immediately with details of the issue
Our team will investigate and verify the problem
Verified technical issues may result in credits or refunds
Issues must be reported within 48 hours of the scheduled class

Note: Technical issues on the user's end (internet connection, device problems) are generally not eligible for refunds.

10. Promotional Offers and Discounts

Special promotions, discounts, and promotional codes are subject to their own terms:

Promotional pricing may have different refund terms
Refunds on discounted purchases will be for the amount actually paid
Promotional offers may not be combined with refund requests
Gift subscriptions have specific refund terms outlined at purchase

11. Disputes and Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their financial institution. Chargebacks:

May result in immediate suspension of account access
Will be contested if services were properly delivered
May affect future ability to use our services

We are committed to resolving disputes fairly and promptly through our customer support channels.

12. Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

We recommend reviewing this policy periodically for any updates.

13. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

Detoxwristin
338 46th Ave N, Nashville, TN 37209, USA
Phone: +1 615-974-9005
Email: partners@detoxwristin.world

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday, 10:00 AM to 4:00 PM EST.